bdt24 Privacy Policy

This Privacy Policy ("Policy") describes how bdt24 ("we", "us", "the Platform") collects, processes, stores, and protects personal information about players and visitors who access the bdt24 website and services. By registering an account or using any bdt24 service, you confirm that you have read this Policy and consent to the collection and use of your personal data as described herein.

This Policy applies to all personal data collected through the bdt24 platform, including data gathered when you register, make deposits or withdrawals, contact our support team, participate in promotions, or simply browse the site. It covers data collected via our website, mobile web interface, and any other service operated under the bdt24 brand.

bdt24 collects personal information that is necessary to operate the platform, process transactions, verify player identities, and comply with applicable legal obligations. The categories of personal data we may collect include:

• Identity data: full name, date of birth, nationality, and government-issued photo ID details collected during account registration and KYC verification.
• Contact data: mobile phone number, email address, and any correspondence you send to our support team, including live chat transcripts and email threads.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. registered bKash or Nagad number), and transaction timestamps. bdt24 does not store full payment card numbers.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and clickstream data collected automatically when you access bdt24.
• Usage and gaming data: game history, wager amounts, win/loss records, bonus usage, session logs, and responsible gaming tool settings (e.g. deposit limit preferences and self-exclusion status).

You are not required to provide all categories of data listed above. However, failure to provide certain mandatory information (such as identity and contact data) will prevent bdt24 from creating or maintaining your account or processing transactions on your behalf.

bdt24 processes personal data only for legitimate, specified purposes directly related to operating a safe and fair gambling platform for players in Bangladesh. We use your data for the following purposes:

• Account creation and management: to register your account, verify your identity (KYC), authenticate your logins, and manage your account settings and preferences.
• Transaction processing: to process deposits, withdrawals, and bonus credits accurately and to maintain a complete transaction history for your records.
• Responsible gaming and fraud prevention: to monitor gameplay patterns for signs of problem gambling, to detect and prevent fraudulent activity, money laundering, and abuse of bonus offers.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and deliver account-related notifications (e.g. deposit confirmations, withdrawal status updates, security alerts).
• Platform improvement: to analyse aggregated, anonymised usage data so we can improve site performance, game offering, and overall user experience for players across Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna.

bdt24 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with carefully selected third parties only in the following specific circumstances:

• Payment processors: transaction data is shared with our payment processing partners — including bKash, Nagad, Rocket, and card networks — solely to complete the deposit or withdrawal you have requested.
• Identity verification providers: identity documents and biometric data may be passed to third-party KYC verification services that operate under contractual confidentiality obligations with bdt24.
• Game providers: limited technical data (such as session tokens and RNG seed values) is exchanged with our certified game providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to facilitate gameplay and ensure fairness.
• Legal authorities: bdt24 will disclose personal data to law enforcement, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud or money laundering.

bdt24 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse site usage. The cookies we use fall into the following categories:

• Essential cookies: required for the platform to function. These enable login sessions, security tokens, language preferences, and shopping cart equivalents such as your active game session. These cannot be disabled without breaking core functionality.
• Analytics cookies: used to collect anonymised data about how players use bdt24 — such as which pages are visited most, how long sessions last, and where users encounter errors — so we can improve the platform.
• Preference cookies: store your language choice, display settings, and other personalisation preferences so that you do not need to re-enter them each time you visit bdt24.
• You can control cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using bdt24, but some features may behave differently or require you to re-enter preferences on each visit.

bdt24 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• SSL/TLS encryption on all data transmitted between your device and the bdt24 servers, preventing interception in transit.
• Encrypted storage of sensitive data including passwords (stored as salted hashes), financial records, and identity documents — never stored as plain text.
• Access controls that restrict staff access to personal data on a strict need-to-know basis, with all access attempts logged and audited.
• Continuous monitoring and intrusion detection systems that identify and respond to suspicious activity on the bdt24 platform in real time.

bdt24 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply are:

• Account data: retained for the lifetime of your active account plus a minimum of 5 years after account closure to satisfy anti-money-laundering record-keeping requirements.
• Transaction records: retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping obligations.
• Support correspondence: retained for 2 years from the date of the last communication, unless the correspondence is relevant to an ongoing dispute or legal proceeding, in which case it is retained until the matter is resolved.

When data is no longer required, bdt24 securely deletes or anonymises it so that it can no longer be associated with any individual player. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for analytical purposes.

As a player on bdt24, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a description of your request:

• Right of access: you may request a copy of all personal data bdt24 holds about you, along with information about how and why it is being processed.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to bdt24's legal retention obligations described in Section 7.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and bdt24 will cease such processing upon receipt of your objection.

bdt24 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21, you must not use the bdt24 platform or attempt to register an account. If bdt24 discovers that it has inadvertently collected data from a person under 21, that data will be deleted immediately and the associated account will be permanently closed without refund of any deposited funds.

Parents or guardians who believe their child under 21 has registered on bdt24 should contact our support team at [email protected] immediately. We will investigate and take appropriate action, including permanent account closure and data deletion, within 5 business days of being notified.

The bdt24 platform may contain links to third-party websites, including payment provider portals and game provider support pages. These links are provided for your convenience only. bdt24 has no control over the content or privacy practices of those websites and accepts no responsibility for them. We encourage you to review the privacy policies of any third-party sites you visit.

• Game provider platforms: when you launch a game by Pragmatic Play, Evolution Gaming, Spribe, Ezugi, or any other provider, you are connecting to that provider's game server. The provider may process certain technical and gameplay data in accordance with their own privacy policy.
• Payment portals: when you are redirected to a bKash, Nagad, or Rocket payment screen to complete a transaction, you are operating within that provider's app or web interface, and that provider's privacy policy applies to that session.
• Social and referral links: if bdt24 offers a referral programme and you share a referral link via a third-party messaging platform (such as WhatsApp or Telegram), that platform's own data practices apply to the sharing action itself.
• Support tools: if bdt24's customer support uses a third-party live chat system, that system's provider may process chat transcript data subject to a data processing agreement with bdt24.

bdt24 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will post the updated Policy on this page with a revised "Last updated" date and, where practicable, notify registered players by email.

Your continued use of bdt24 after the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdt24 handles your personal data, please contact our support team. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 5 business days.

You may also exercise your data rights (access, rectification, erasure, or objection) by writing to us at [email protected]. Please include your registered mobile number or username and a clear description of your request so we can identify your account and process your request efficiently.